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CUSTOM ORDER POLICY
ORDER PROCESS
After a design consultation, we require a deposit and a signed order form acknowledging our
custom order policy in order to begin production. At this time we will have agreed on a design
and a time-table for production. Any changes to the design or time-table may result in additional
fees.
MATERIALS
At Alexandra Webb we use high quality materials, including hand-cut natural stones and
cultured pearls. Due to the nature of these materials, there may be variations in color, cut, and
size.
DEPOSIT
At the time an order is placed, an estimate of total cost will be provided. To begin production we
require fifty percent of the total estimate. The deposit will be subtracted from the final cost. All
deposits are non-refundable.
PAYMENT
A full payment (less the deposit) is due once production is complete. Any changes to the order
may result in additional fees. We accept cash, AMEX, VISA, MasterCard, and Discover. We do
not accept checks.
ORDER COMPLETION
Clients are asked to pick-up at Alexandra Webb (1028 S. Charles), unless other arrangements
were made at the time of order. Shipping can be arranged and requires an additional fee.
Orders not picked up within 30 days of completion will be forfeited.
RETURNS
Custom orders are made specifically for the client; therefore there are NO RETURNS,
REFUNDS, or EXCHANGES.
ORDER PROCESS
After a design consultation, we require a deposit and a signed order form acknowledging our
custom order policy in order to begin production. At this time we will have agreed on a design
and a time-table for production. Any changes to the design or time-table may result in additional
fees.
MATERIALS
At Alexandra Webb we use high quality materials, including hand-cut natural stones and
cultured pearls. Due to the nature of these materials, there may be variations in color, cut, and
size.
DEPOSIT
At the time an order is placed, an estimate of total cost will be provided. To begin production we
require fifty percent of the total estimate. The deposit will be subtracted from the final cost. All
deposits are non-refundable.
PAYMENT
A full payment (less the deposit) is due once production is complete. Any changes to the order
may result in additional fees. We accept cash, AMEX, VISA, MasterCard, and Discover. We do
not accept checks.
ORDER COMPLETION
Clients are asked to pick-up at Alexandra Webb (1028 S. Charles), unless other arrangements
were made at the time of order. Shipping can be arranged and requires an additional fee.
Orders not picked up within 30 days of completion will be forfeited.
RETURNS
Custom orders are made specifically for the client; therefore there are NO RETURNS,
REFUNDS, or EXCHANGES.
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Store Policies